Accessibility Statement for Waste Collection Croydon Website

Waste Collection Croydon is committed to providing an accessible online experience for all residents, businesses and visitors who use our waste collection and recycling services in the Croydon area. We want everyone to be able to access information about collections, recycling guidance and service updates, regardless of technology, ability or circumstances.

Our Accessibility Commitment

We aim to make our waste collection website as accessible and usable as possible, following the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive and motor impairments.

By working towards WCAG 2.1 AA compliance, our goal is to ensure that people who rely on assistive technologies, different input devices or alternative formats can still find and use information about waste collection in Croydon effectively and independently.

Measures We Have Put in Place

We have implemented a range of technical and design measures to improve accessibility across the Waste Collection Croydon website. These measures are regularly reviewed as we update or add new content and services.

Support for Screen Readers

Our pages are structured with clear headings, paragraphs and form labels to help screen reader users understand the layout and move through content efficiently. We aim to ensure that important information about waste collection schedules, service changes and contact options is presented in a logical reading order.

Images that convey meaning are given descriptive alternative text, so that users who cannot see images can still access the essential information. Decorative images are marked in a way that allows screen readers to skip them, reducing unnecessary audio clutter.

Keyboard Navigation

The Waste Collection Croydon website is designed to be usable with a keyboard alone, without requiring a mouse or touch input. Users should be able to move through menus, forms and interactive elements using the Tab, Shift plus Tab, Enter and arrow keys.

We work to maintain a clear and visible focus indicator so that keyboard users can see which element is currently selected. This is particularly important when booking special collections, checking collection days or completing contact forms related to waste and recycling services in Croydon.

Readable Content and Layout

We write content in plain, straightforward language wherever possible and structure information in short sections with descriptive headings. This helps users quickly find information related to accessible waste collection options, such as assisted collections or alternative communication formats.

We also aim to maintain sufficient colour contrast between text and background to support users with low vision or colour blindness. Font sizes are chosen to be legible, and the layout is responsive so that the site can be used on different screen sizes and devices across the Croydon area.

Ongoing Work to Improve Accessibility

Accessibility is an ongoing process. While we strive for WCAG 2.1 AA compliance, there may be parts of the site that do not yet fully meet all criteria, especially as we add new features or update waste collection information. We are committed to reviewing and improving these areas over time.

We periodically test the site using a range of browsers, devices and assistive technologies, and we take feedback seriously when barriers are identified. Our aim is to make sure that booking a waste collection, reporting a missed collection or finding recycling guidance can be completed without unnecessary difficulty.

Requesting Assistance and Contacting Us

If you experience any difficulty using the Waste Collection Croydon website, or if you need information about waste and recycling in a different format, you can contact us for support. We can provide information in large print, by email or by telephone, and we will work with you to find a suitable solution.

To request accessibility assistance or to report a problem, please contact our customer service team and let us know which page or service you were trying to use and what type of support you require. Providing as much detail as possible helps us identify the issue quickly and improve the experience for all users in the Croydon community.

We welcome all comments and suggestions on how we can continue to improve the accessibility and usability of our waste collection services and online information.